The Model

Everything managed.
You just serve coffee.

Connected Coffee takes care of the machine, the maintenance, the consumables, and the billing. Here's exactly how it works.

See it in action

Under a minute.
Everything you need to know.

Everything you need to know about Connected Coffee — how it works, what's included, and why it makes sense for your venue.

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Step by step

From first conversation
to first cup

01
We assess your venue

A quick site visit to understand your footfall, space, power and water access, and coffee preferences. Takes about 30 minutes. No obligation, no hard sell. We want to make sure it's the right fit for you as much as for us.

02
We agree the terms

A straightforward managed service agreement — typically three years. You agree a minimum monthly volume, we agree a per-cup rate. No hidden charges, no equipment purchase, no lease. Everything is included in the per-cup price.

03
We install the Auto Café Pro

Our engineer installs and commissions your machine, connects it to our IoT platform, configures your drink menu, and trains your team. The machine is connected to our telemetry from day one. Installation usually takes a morning.

04
We supply everything automatically

Coffee beans, milk powder, hot chocolate, cups, lids, and cleaning tablets are delivered via DPD approximately every 21 days — triggered automatically by our IoT telemetry when stock runs low. You never need to place an order. For office installations, we supply branded 12oz Ecoffee Cups instead of disposables — reusable, plant-based, and printed with Connected Coffee branding.

05
You pay per cup, every month

At the end of each month we invoice based on actual cups dispensed, tracked by the machine's telemetry. Payment is collected by GoCardless direct debit — no manual payments, no invoice chasing. You have full visibility via your client portal at all times.

06
We keep it running

Remote diagnostics monitor your machine continuously. Around 70% of issues are resolved remotely without a visit. For anything that needs hands-on attention, we guarantee a 48-hour response. Preventative maintenance is carried out on schedule — you don't need to ask.

All in

Everything included
in your per-cup price

☕
Auto Café Pro Machine
Installed and commissioned at no cost. 24 drink selections. Equipment remains ours — no asset on your books, no depreciation to manage.
📦
All Consumables
Coffee beans (Isabella or Rosalina blend), milk powder, hot chocolate, 12oz cups, lids, and cleaning tablets — all included and auto-delivered.
🔧
Maintenance & Repairs
Scheduled preventative maintenance and 48-hour breakdown response. If it breaks, we fix it — at no extra charge.
📊
IoT Monitoring & Portal
Live cup counts, monthly spend, machine status, and usage history — all available via your Connected Coffee client portal.
💳
Automated Billing
Monthly invoice based on actual cups dispensed. Collected by GoCardless direct debit. Clean, predictable, automatic.
👥
Staff Training
We train your team at installation. Retraining available any time you need it — for new staff or machine refreshers.
Common questions

Everything you need to know

Our remote diagnostics pick up most issues before they become a problem — around 70% of faults are resolved remotely without a visit. For anything that needs an engineer, we guarantee a 48-hour response. There's no extra charge for repairs or callouts — it's all part of the service.
Yes — there's a minimum monthly volume agreed at the outset, which reflects the footfall at your venue. This ensures the model works for both parties. We'll agree that figure with you during the site assessment, and it's always set at a level we're confident you can comfortably meet.
The Auto Café Pro runs a carefully optimised standard drink menu — the same configuration across every Connected Coffee installation. This isn't a limitation; it's a deliberate part of how the service works. A standardised setup means we can swap a machine at your site without any reconfiguration, minimising downtime if there's ever a problem. The menu covers the full range of commercial requirements: espresso, Americano, latte, cappuccino, flat white, hot chocolate, and more.
Connected Coffee is available in two configurations — powdered milk and fresh milk. With the powdered milk configuration, everything is included and handled automatically. With the fresh milk configuration, your venue supplies the milk through your own supplier; the machine has a built-in chilled compartment and the milk cost sits outside the per-cup rate. Both configurations are fully supported. See the full comparison →
Our standard managed service agreement is three years from the installation date. This reflects the investment we make in installation, machine configuration, and setup. At the end of the term, the agreement can be renewed or renegotiated.
At the end of each calendar month, we generate an invoice based on the actual cup count recorded by your machine's telemetry. Payment is collected automatically by GoCardless direct debit — no action needed from you. You can see your running cup count and projected monthly charge in your client portal at any time.
No — under the managed service agreement, only The Coffee Lady-supplied products may be used in the machine. This is how we guarantee machine performance, service response times, and consumable quality. Our beans are freshly roasted to order in two blends — Isabella and Rosalina — both optimised for bean-to-cup machines.

Sounds straightforward?
It really is.

Get in touch and we'll put together a proposal for your venue — no obligation, no hard sell.

Get a Quote See the Machine
Email
hello@connectedcoffee.ie
Phone
01 960 9091
Client Portal
portal.connectedcoffee.ie